Satisfied Customers

Aston Matthews supplies high quality, value for money Bathroom Equipment and prides itself on its Customer Service before, during and after purchase. Here is selection of recent testimonials from customers:

‘Quite possibly the best customer service I have ever received – and I concede I have a high bar. BJ went above and beyond. He was so helpful and his friendly and professional manner really stood out. I have no hesitation in recommending him and the company. A class act.’
A Bruce, London

'I would like to extend heartfelt thanks to Aston Matthews. Steve recommend I have a look at their bespoke Ambra Brassware. He was patient, clear and kind... since then BJ has helped to process all of our subsequent orders. His service has been impeccable, thorough and personable... these small acts of kindness and brilliant customer service are extremely heartening.'
S Cameron. Brighton

‘Keep up the amazing advice and customer service, everyone was courteous, friendly and very informative.’
M & E Jones, London

‘I want to thank you for all your help in making my ensuite shower room become a reality. Your creativity, expertise and helpful attitude made it possible. You suggested solutions that I was not aware of. Since then you have been unfailingly helpful as the plans developed.’
Paula H, London

'We wanted to thank all of the staff at Aston Matthews for the professional, courteous and efficient way that they dealt with our various requirements.'
N & V Mobberley, Worcestershire

'I would not hesitate in recommending you. You seem to go out of your way to sell not only what your customers want, but what would be most suitable for their needs and technical requirements.'
D & J Hosken, London

'Just wanted to say a big thank you for the fantastic service we have received from Aston Matthews.'
M Rowlinson, London

'BJ - just a quick thank you for all your help with getting our bathroom and wet room sorted. Both rooms have worked really well.Everything fits in despite the small spaces, it looks good and uncluttered and works well in practice - including the VC loo. The delivery was very efficient and labelling the boxes by the room in which they were to go, was so helpful.'
H Evans & M McEnery, London

'I would like to compliment you on your extremely efficient customer service. I would have no hesitation in using your company again or to recommend you to other people.'
J Wakerell, West Sussex

'Many thanks for your prompt response and for the trouble taken in resolving my problem. Nice to know that old fashioned service still exists.'
E Ost, Surrey

'Thank you so much for your help and advice yesterday, and for the follow-up work. As always you are such a joy to work with.'
A Maflin, London

'The help provided by your salesperson BJ was excellent and he helped me make the right choices.'
U Thurnherr, London

'Your salesperson Michael is in a league of his own, by far the most professional person I have dealt with.'
S Wyse, Bedfordshire

'I just wanted to let you know how very helpful and knowledgeable we found your staff member Colin. He was very patient and clearly knew the products well and gave very helpful advice.'
P Barrows, Gwent

'BJ is one of the best and most competent sales people I have ever come across. He is very organised, has an eye for detail, and delivered what he promised: a fantastic bathroom/ wet room.'
P Arbour, London

I just wanted to bring to your attention the service we have received from a member of your team - Deep who handled the large order from start to finish in a highly professional consistent manner and it has to be said was a pleasure to deal with throughout, he really is a credit to your company. Such excellent product coupled with outstanding customer service is rare and therefore worth commending.
JL, London

One of the main reasons we always come back to Aston Matthews is for the excellent service and products the company has on offer. A couple of decades go by and the company still remains the best place in London to go for modern bathroom furniture.
MH, London

'Product knowledge is unbelievably good. They really know which questions to ask to elicit the required information.'
K Antonia, Oxford

'Louis, I just wanted to drop you a line to say thanks for your help with our bathroom order - thank you!'
N Goodman, London

'Thank you very much to everyone who was involved in delivering such a fantastic service, sadly something which is becoming increasingly rare these days.'
S Taylor, Bradford-on-Avon

'The order was delivered on-time and in perfect order, and has subsequently proved to be genuinely excellent. We will not have the least hesitation in recommending you to others.'
M Glasgow, London

'It does what it says on the tin' applies in total measure, not only to the TwinLine shower/ bath we purchased from Aston Matthews but also to the service we received. This is a 'quality' product from a 'quality' company.'
C Whitton, Buntingford

'Louis, your service and that of your team has been exemplary, from the moment I walked into your showroom to the order process, and precision delivery. Thank you for your help so far.'
N Swycher, London

'I just wanted to get in touch to say thank you and to commend a member of your team, BJ, for his fantastic customer service. I wouldn't hesitate to choose you again and will certainly recommend you to friends.'
C Onions, Crawley

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