Terms and Conditions

Terms and Conditions of Sale & Use

Please read these conditions before using the Aston Matthews Limited website to order from our Online Range. By using this website to place an order, you signify your agreement to be bound by these conditions.


Customers or visitors to this web site are referred to as “you” or “your”. Aston Matthews Ltd is referred to as “us” or “we”.

1. Security & Order Confirmation

If you pay by credit or debit card using the payment screen on our website, your details are handled by us on a secure server using encryption. While it is impossible for any web site to be completely impregnable to fraud, our system of a secure server and encryption offers a high level of security that you can be confident with.

When you place an order to purchase a product we will send you an Order Confirmation email confirming receipt of your order and containing the details of your order including an online order reference number. Your order represents an offer to us to purchase a product which is accepted by us when we process payment for your order.

If you have incorrectly entered your email address, your Order Confirmation email will fail. So long as payment has been processed successfully this will in no way affect your order.

Failure by us to send an Order Confirmation email in no way invalidates your offer or our acceptance of your offer.

2. Postage & Packing

Delivery charges are based on orders to UK mainland addresses only. Smaller items such as taps or accessories are sent by Royal Mail or Parcelforce. We reserve the right to send by other methods at our discretion.

If you have special delivery directions that may be helpful to the postman or delivery driver, please ensure you enter details in the appropriate field on the Further Instructions page in the checkout section.

Full valid post codes are required for every order. We will not send any orders without one. If you provide an incorrect address, including the postcode, we do not accept any responsibility for the failure of an order to arrive.

We strive to despatch stocked orders within 3 to 5 working days of receipt of order. Orders with a longer lead time will be advised once the order has been processed.

3. Damage & Tracing Parcels

In the event that your item is damaged in transit please contact us within 24 hours of receipt. Products delivered by carrier should be checked before being signed for. If the exterior packaging or the product is found to be damaged, you must then sign "checked and found to be damaged". If you fail to do this, we may not be able to offer a refund.

If orders are considered by us to be lost in transit after a reasonable period of time has elapsed, we shall at our discretion either refund or resend the order.

4. Contact Details

For delivery, purchase or product queries, please contact us using any of the following methods:

Telephone: +44 (0)20 7226 7220

Email: please use the email form on the Contact page

Post: Aston Matthews Ltd, 141/147a Essex Road, London N1 2SN

5. Prices & Product Details

All prices quoted are in pounds sterling.

We endeavour to ensure that the information shown on the website is as accurate as possible.

We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to our website including prices, products and Terms & Conditions without any notice being given.

All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available, you may be offered an alternative. This alternative will be offered by telephone or email. We will never ship an alternative product without obtaining authorisation beforehand.

We reserve the right to partially ship your order only if the missing products do not constitute a significant part of your total order. If you do not wish a partial shipment, and you understand that refusing a partial shipment may delay your order for some considerable time, please ensure that you check the “please ship only as a complete order” box on the Options page in the checkout section.

6. Warranties and Limitations of Liability

Our goods are supplied without any warranty condition or guarantee expressed or implied that they are suitable for use under any special conditions or for any particular purpose or as to the quality or suitability for any particular purpose, even though that purpose may have been known by us.

All warranties conditions and statements express or implied, statutory or otherwise are excluded.

Our liability (if any) for direct loss or damage, other than death or personal injury, resulting to you from any defect in the goods shall be limited to the purchase price of the goods in respect of which such loss or damage is claimed.

Under no circumstances do we accept liability for any consequential loss or damage arising in the connection with any goods, material, or service supplied by us.

Defective goods must be returned to us, carriage paid, within a reasonable period following delivery.

We do not accept any liability whatsoever for damage or loss arising in our opinion from incorrect or faulty installation, servicing, misuse, neglect, abnormal conditions of working, failure to store in proper conditions or failure to observe our operating instructions.

7. Returns Policy

If for any reason you are not entirely satisfied with any product that you have purchased from us, you may return it to us, at your expense, within 30 days from the date of despatch, in original packaging and condition, and accompanied a copy of your Order Confirmation. Provided that these conditions are met, we will refund the purchase price excluding carriage. These conditions do not affect your statutory rights.

Faulty goods - all items are thoroughly inspected prior to despatch. Should any item be found to have a manufacturing defect we will replace the item free of charge.

Damaged goods - please see clause 3.

8. Title

The title for goods supplied remains with us until full payment has been received.

9. Cookies & Beacons

More information and a detailed list of Cookies used by this Website

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on our website:

Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the site. They allow you to carry information across pages of our site and avoid having to re-enter information. They also allow you to maintain a shopping basket and within registration to allow you to access stored information.


Persistent Cookies remain in the cookie file of your browser for longer depending on how long the lifetime of the specific cookie is. They help us to recognise you as a unique visitor by using a unique random number when you return to our website. They also allow us to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website.

We cannot identify you personally in this way.

Cookies help our website arrange content to match your preferred interests more quickly. The vast majority of websites use cookies.

Cookies cannot be used by themselves to identify you.

Web Beacons

Some of our Web pages may contain electronic images known as Web beacons or clear GIFs. These allow us to count users who have visited these pages. Web beacons collect only limited information which include a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

10. Privacy Pledge

We take your privacy very seriously and are committed to providing you with an Internet experience that respects your privacy.

When you make a purchase we need to collect certain information to process your transaction and fulfill your order. We do not sell, rent or disseminate this information to any third party for marketing or any other purposes.

You can be confident we will not disclose your details to anybody unless required by law to do so or unless you explicitly give us authority to do so.

Our web site links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites.

11. Spam Attack

The EU Directive on Privacy and Electronic Communications demands that member states do more to combat spam. The UK law tries to create a system that lets legitimate businesses send direct email to users but attempts to stop the scammers and spammers.

We only send emails to addresses that have been supplied directly to us by customers and we always remove addresses from our address book when requested to do so by those customers.

We never spam.

12. Data Security

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

13. Data Protection Act 1998

We are not required to register under the Act (see “Core Business” exemption), however we are required to follow eight guiding principles laid down by the Act. These are:

Fairly and lawfully processed; Processed for limited purposes; Adequate, relevant and not excessive; Accurate and up-to-date; Not kept for longer than is necessary; Processed in line with the data subject’s rights; Secure; and not transferred to a country outside the European Economic Area (EEA), unless that country ensures the protection of the rights of the individual to whom the data relate.

14. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.

You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

15. Access to Our Website

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.

Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

16. License for Website Access

We grant you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from us.

This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

17. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only and must not use the website for any of the following: Fraudulent purposes, or in connection with a criminal offence or other unlawful activity; To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; In breach of copyright, trademark, confidence, privacy or any other right; Is otherwise injurious to third parties; Objectionable; Which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"; or Causes annoyance, inconvenience or needless anxiety

18. Copyright

All content included on the website, such as text, graphics, logos, button icons, and images belong to us, and are protected by United Kingdom and international copyright laws.

19. Trademarks

Aston Matthews, Astonian, Zyam and other marks indicated on our website are trademarks or registered trademarks of Aston Matthews Limited.

Our graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Aston Matthews Limited and may not be used in connection with any product or service without our written authorisation.

20. Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

21. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

22. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.

23. Statutory Rights

These conditions do not affect your statutory rights.


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